Shipping policy
Shipping Policy
Last updated: August 7, 2025
At LiVan Life Co, we’re all about delivering good vibes and great gear safely and reliably. Here’s everything you need to know about how we ship your orders.
Order Processing
All orders are printed on demand and typically take 2 to 5 business days to be fulfilled. Production times may be extended during peak periods such as Christmas, public holidays, or sales events.
Once your order is ready, it is packed and shipped from Melbourne, Australia.
Shipping Times and Costs
Shipping times below are estimates and begin once your order has been fulfilled and dispatched.
Australia (Standard Shipping)
- Estimated delivery: 2 to 6 business days
- Carrier: Australia Post
- Cost: Calculated at checkout
New Zealand
- Estimated delivery: 5 to 10 business days
- Cost: Calculated at checkout
International
- Estimated delivery: 7 to 21 business days (depending on location)
- Cost: Varies by destination and calculated at checkout
Please note: delivery timeframes are estimates only and not guaranteed. Delays may occur due to public holidays, weather conditions, customs, or other carrier-related issues.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking details (where applicable). Please allow up to 24 hours for the tracking link to activate after dispatch.
If your tracking hasn’t updated for more than 5 business days, feel free to contact us at hello@livanlifeco.com.
Shipping Locations
We currently ship to:
- All Australian states and territories
- New Zealand
- Selected international destinations
If you are outside these regions and would like to place an order, please get in touch — we may be able to assist.
Customs, Duties and Import Taxes
For international orders, local duties or import taxes may apply depending on your country’s regulations. These charges are not included in our prices and are the responsibility of the customer. Please check with your local customs office for more information.
Lost or Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at hello@livanlifeco.com. Include your order number and a clear photo of the item and packaging so we can resolve the issue promptly.
If your order appears lost or delayed beyond the estimated delivery time (especially after 20 business days), please contact us so we can investigate with the carrier.
Address Changes and Delivery Issues
If you need to change your shipping address, please email us at hello@livanlifeco.com within 12 hours of placing your order. Once an order has gone into production or been shipped, we are unable to change the address.
If a parcel is returned to sender due to incorrect or incomplete shipping details, we may need to charge a redelivery fee to resend your order.
Need Help?
We’re always here to help. For shipping questions or order issues, please contact us at:
Email: hello@livanlifeco.com
ABN: 80 141 039 204