Refund policy
Refund & Returns Policy
At LiVan Life Co, we believe in keeping it real and that means delivering quality gear that lives up to your expectations. While our fulfillment partners get it right over 99% of the time (go team!), occasionally a hiccup can happen. If it does, we’ve got your back.
Damaged or Incorrect Items
If you receive an item that:
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Arrived damaged,
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Was printed incorrectly (wrong design, size, colour, or style),
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Or includes a manufacturing defect,
…we’ll replace or reprint it at no extra cost.
What to do:
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Email us at hello@livanlifeco.com within 7 days of delivery.
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Include a photo of the item showing the issue and your order number.
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Sit back and once we review and confirm the issue, a new one will be printed and shipped to you.
You don’t need to return the faulty item. How good is that?
Change of Mind / Wrong Order
Because every product is printed to order, we’re unable to accept returns or offer refunds for:
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Ordering the wrong size, colour, or design,
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Simply changing your mind,
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Realising after checkout that you meant to order something else.
We encourage you to double-check your size using our sizing guide (linked on each product page) and confirm your design choice before placing your order.
Custom Orders
If your item includes a custom name, artwork, or personalised message, we cannot offer refunds or exchanges unless there is a manufacturing defect.
Need Help?
Email us any time at hello@livanlifeco.com — we’re here to make it right (and keep things stress-free).