Privacy policy
Privacy Policy
Last updated: August 7, 2025
LiVan Life Co (“we”, “our”, or “us”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). We are powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy outlines how we collect, use, and disclose your personal information when you interact with our Services — including visiting our site, browsing products, making a purchase, or contacting us.
By using the Services, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy governs.
1. Personal Information We Collect
When we use the term "personal information", we mean any information that identifies, relates to, or could reasonably be linked to you. We may collect the following categories of personal information:
- Contact Information: Name, billing and shipping address, phone number, email address
- Payment & Financial Information: Payment card numbers, billing info, transaction history
- Account Information: Username, password, preferences, settings
- Order & Transaction Info: Items viewed, purchased, returned, cancelled
- Customer Support & Communications: Messages you send us, reviews, emails
- Device Information: Browser type, IP address, mobile device IDs
Usage Information: Pages visited, time spent on the site, actions taken
2. How We Collect Your Information
We collect personal information:
- Directly from you – when you place an order, create an account, or contact us
- Automatically – via cookies and tracking tools when you use the Services
- From third-party partners – such as Shopify or our fulfilment and advertising providers
- From service providers – helping us with payment processing, delivery, and analytics
3. How We Use Your Information
We use your personal information to:
- Provide, Tailor & Improve the Services
- Fulfill orders, process payments, manage your account, handle returns
- Personalize product recommendations
- Remember your preferences and past shopping activity
Marketing & Advertising
- Send promotional emails or texts
- Show relevant ads based on your browsing or order history
- Customize experiences across our store and social platforms
(You can unsubscribe at any time using the link in our emails.)
Security & Fraud Prevention
- Authenticate users
- Detect fraud, prevent malicious activity
- Maintain a secure shopping experience
Legal & Compliance
- Comply with applicable laws and respond to legal requests
- Enforce our Terms of Service or protect legal rights
4. How We Share Your Information
We may share your information in the following ways:
With Shopify – who powers our store and collects personal information as our eCommerce platform provider. Learn more: https://www.shopify.com/legal/privacy/consumers
With service providers – for payment processing, order fulfillment, hosting, marketing, etc.
With advertising partners – for showing personalized or retargeted ads (based on your interactions with this and other stores). You may opt out where required.
With affiliates – within our business group
For legal reasons – to comply with law enforcement, court orders, or enforce our rights
Business transfers – in the case of a merger, sale, or bankruptcy
5. Shopify’s Role
Our store is hosted on Shopify. Shopify collects and processes information to help operate and improve the Services.
Shopify may use personal information it collects from your interactions with this store and others to provide enhanced services and analytics. In these cases, Shopify is responsible for how your information is used.
To learn more about Shopify’s policies or your rights, visit:
Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers
Shopify Privacy Portal: https://www.shopify.com/legal/privacy/consumers
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable shopping cart functionality
- Analyze site usage
- Show personalized product recommendations and ads
You can control cookies via your browser settings. By using the Services, you consent to the use of cookies.
7. Third-Party Links
Our Services may contain links to third-party websites or tools. These are provided for convenience but are not under our control. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
The Services are not intended for children under the age of majority in your region. We do not knowingly collect personal data from children.
If you are a parent or guardian and believe your child has provided us personal information, please contact us and we will delete it.
As of the effective date of this policy, we do not "sell" or "share" personal data of anyone under 16 years of age.
9. Security and Data Retention
We take data security seriously and use appropriate safeguards to protect your information. However, no method is 100% secure.
We retain personal information only as long as necessary to:
- Provide Services
- Comply with legal obligations
- Resolve disputes or enforce agreements
10. Your Rights and Choices
Depending on your location, you may have the right to:
- Access – request a copy of your personal information
- Delete – request we erase your personal data
- Correct – request changes to inaccurate information
- Portability – request your data be transferred to another party
- Manage Marketing Preferences – unsubscribe from marketing communications anytime
To exercise any of these rights, email us at hello@livanlifeco.com.
If you are an Australian resident, you may also contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au
We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request.
11. International Data Transfers
We may transfer your information to servers outside your country, including the United States and other jurisdictions.
If you reside in the EU or UK, we rely on Standard Contractual Clauses or other recognized legal mechanisms to ensure your information is protected.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted here, and we’ll notify you of any significant changes as required by law.
13. Contact Us
Have questions or need help?
LiVan Life Co
Email: hello@livanlifeco.com
ABN: 80 141 039 204